MAIN DAY AGENDA

 Wednesday, Dec 11 | STATION-BERLIN
Exhibition & Keynotes

08:30 - 10:00

Registration | Exhibition Experience |  B2B Networking | Open Plaza Talks

10:00-12:00

Opening Ceremony

10:00

Opening Remarks &

A Live Show of HumanBot on Stage

10:15

State of the Bots: Crossing the Chasm!

Yoav Barel, Chatbot Summit

10:30

Panel: How Conversational AI Is Transforming Customer Experience In The World’s Leading Brands

Moderator: Dr. Nimrod Kozlovski; Nikola Aschoff, Head of Extended Digital Services, Mercedes-Benz

11:15

The Next Frontier in Conversation Design: Unifying Bot Design Through Collaboration

Yaki Dunietz, AI Conversation Systems

11:30

Chat, Voice, Vision and Beyond

Amit Ben, LogMeIn

12:00 - 13:30

Lunch | Exhibition Experience | Startup Boulevard | B2B Networking | Open Plaza Talks 

12:15

Alexandre Conrathe, Gfi Informatique

12:25

Jason Shim, 42 Maru

12:30

Peter Kalinowski, Inspire Technologies

12:35

Anil Kiper, Chief Product Officer, SOR'UN

12:40

Juha Sulkakoski, CEO & Founder, Upseller

12:45

Grzegorz Woźniczko , Head of Customer Support, Chatbot.com

12:50

Tilo Bonow, CEO & Founder, PIABO

12:55

Paulo Nunes, Founder & CEO, ROBO.AI

13:00

Malte Kosub, Co-founder, Parloa

13:30 - 15:00

Breakout Sessions
Business & Marketing
Business Owners, Marketers, Call Center Managers, Digital Executives, Innovation  Managers, CX Managers, Support Managers
NLP Engineers, Chatbot Developers, Data Scientists, Speech Engineers, Product Managers, Cognitive Cloud Developers
Tech & A.I.

Product Managers, Conversational Designers, Voice Interaction Designers

Product & UX

Business & Marketing

13:30

Look Who's Talking: Persona and Brand in Connected Devices

Wally Brill, Google

13:45

Look Who's Talking: Persona and Brand in Connected Devices copy

Wally Brill, Google

14:00

No more POC Chatbots - How to Really Scale Chatbot Projects in your Company and Bring them to Production

Michelle Skodowski, BOTfriends

14:30

Incredible Innovations in Conversational AI – what should marketing teams do in 2020?

Dr. Geraint Evans

Tech & A.I.

13:30

Workplace Assistant - Towards a Virtual Employee Assistant at the BMW Group

Bernhard Pflugfelder, BMW

14:00

Enterprise Considerations and challenges on the journey to a proper chatbot platform

Christian Buchwald, TÜV Rheinland Service GmbH

14:00

A Technical Perspective On How the Biggest Brands Build Their Chatbot Without Writing One Line of Code

Alexander Wijninga, Watermelon

14:30

Blending AI & the Human Touch

Drew Judkins, CallCorp

14:30

Behind the Scenes-Letting Natural Language Processing Algorithms Out of the Black Box

Anna-Katharina Rausch, BIG PICTURE GmbH

Product & UX

13:30

Why Voice Will Improve the Usability of Visual Interfaces

Susse Sønderby Jensen

14:00

A Little Personality Goes a Long Way: 5 Ways To Give Your Bot Character

Jason Gilbert, CoCo by AI Conversation Systems

14:00

Stand Your Brand Out Of The Crowd: Discovery Mechanisms for Chatbots in the Real World

Pedro Andrade, WIT-Software

14:30

The Secret to Designing Winning Chatbots and Voice Assistants

Hans Van Dam, Robocopy

14:30

GoDaddyish: The Psychology of Phrasing in Bot Responses

Sarah Schreiner, GoDaddy

14:45

Chatbots in Banking: RBS Delivers Personalized Customer Experiences

Ankit Chhajer, Royal Bank of Scotland

15:00 - 15:30

Exhibition Experience | Startup Boulevard | B2B Networking | Open Plaza Talks 

15:15

Jason Shim, 42 Maru

15:00

Alexandre Conrathe, Gfi Informatique

15:30 - 17:00

Breakout Sessions: Main Stage | NLP Stage | Conversation Stage

Business & Marketing

15:30

Storytelling for Tech Brands: Building Trust for Conversational AI

Tilo Bonow, Piabo PR

16:00

Celebrate ANNA’s 1st Birthday, the Virtual Assistant of ABN AMRO!

Jeroen Das, ABN AMRO; Bob van Groningen, ABN AMRO

16:30

40% Reduction in Average Handling Time With Chatbots! Chatbots and Webchats: The Dream Team Behind the AA's Success

Louise McCormack, AA Ireland

Tech & A.I.

15:30

Blurring the Boundaries Between Human and Machine: What Makes Chatbots Human(-like) and How Does This Affect User Interaction and Behavior?

Ulrich Gnewuch, Karlsruhe Institute of Technology

16:00

How to Make a Next Level Chatbot

Jaako Sävilammi, OP Financial Group

16:30

Behind the Scenes of Vodafone TOBi Conversational AI Platform

Leonid Mishkind, Vodafone Group

Product & UX

15:30

Panel: Let Your Chatbot Talk- How to Master the Challenge of Defining Successful Conversations

Moderator: Sophie Hundertmark, AI-Zurich; Lisa Hausmann, Vorwerk; Caroline Chupin, OUI.sncf; Ingo Steinkellner, aiaibot

16:00

The Story of BBVA's Conversation Design System

Julián Garciá, BBVA

17:00 - 17:30

Exhibition Experience | Startup Boulevard | B2B Networking | Open Plaza Talks 

17:30-18:30

Closing Ceremony

17:30

Startup Competition, Developer Competition, Closing Remarks

Yoav Barel, Chatbot Summit

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18:00 - 20:30

BOTS OVER BEERS!

The Signature Chatbot Summit Networking Event!

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