As Director of Engineering, Prateek Gupte has worked to build out Haptik's Chatbot Platform, scaling it to process 2 million messages daily. Haptik has built more than 50 bots across various domains such as FMCG, BFSI, Entertainment and IT.
Prateek leads the development of Haptik's in house Bot Builder Platform; a drag and drop bot building framework used to build a variety of complex bots, from reminders(350k reminders sent daily!) to making international flight and cab bookings; a ground up analytics tool for chatbots, conceptualized from scratch to focus on a conversational experience; and a manual chat agent tool to take over from bots if necessary.
Taking this technology to the business side he has worked with a dozen+ clients, such as Coca-Cola, Tata Docomo, Edelweiss Tokio etc, to conceptualize and build enterprise bot solutions.