Expertflow integrates any Chatbot to any Chat channel and to your human Agent, which can also be part of a Cisco or Genesys Contactcenter.
The customer, Agent and Chatbot are in a permanent conference, and the Chatbot's answer is selected whenever it's confidence score is sufficiently high.
The chatbot is assistant by the agent whenever it gets stuck.
As compared to a traditional handoff, the chatbot remains engaged throughout the conversation, thereby automating larger portions of the conversation.

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