CallCorp, a Utah-based SaaS company, helps AI & chatbot companies navigate the contact center and unified communications industries through strategic partnerships and contact center solutions (queue management, IVR, workforce management, omni-channel, etc.).

Speakers By

CallCorp

Tom Schollmeyer has been in the contact center industry for 23 years, he has built a number of custom CRM, hosted IVR and Call Center BPO companies. After a successful IPO for the BPO company, Tom joined OneSource Consulting (contact center focused consulting). He has advised some of the world’s top companies (Apple, American Express, Marriott) on customer experience. Tom joined Five9 as the CTO, expanding the product and helping the company grow to nearly $100M and a successful IPO. After the IPO Tom joined Avaya as the VP & GM of Contact Center, Unified Communications Applications and Cloud driving revenue growth by working closely with top customers and developing key strategies. Later Tom became the CEO of Serenova and advisor to OTO.ai. Tom is passionate about Contact Centers, helping customers solve problems and the impact of AI in our everyday life. As more customer service interactions shift from customer service representatives to chatbots, companies are carefully monitoring changes in customer service. Tom offers his expertise on how AI can be blended with the human touch to keep customers satisfied every step of the way.

Contact Center Consultant, CallCorp

Tom Schollmeyer

Drew Judkins is one of the first pioneers of the CCaaS industry. For the past 25 years, Drew has worked with hundreds of contact centers around the globe, helping companies implement customer experience-driven call center solutions. He is the co-founder of the product inContact by MyACD, the original SaaS cloud customer experience platform for call center management (inContact was later acquired by NICE Systems for $940M). Before co-founding CallCorp, Drew was formerly the VP of Product Strategy at inContact, the CEO of ScheduleQ (an on-demand workforce management solution), the CTO of Cumulus (a contact center BPO company), and has consulted several Fortune 500 companies (Apple, Marriott, American Express, etc.) in customer experience with OneSource Consulting. As more customer support interactions shift from call center representatives to chatbots, companies are carefully monitoring changes in customer service. Drew offers his expertise on how AI can be blended with the human touch to keep customers satisfied every step of the way.

Co-Founder, CallCorp

Drew Judkins

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