Panel: Let Your Chatbot Talk- How to Master the Challenge of Defining Successful Conversations
To be provided soon
I’m Caroline, Product Owner of OUI.sncf, company part of the SNCF group (the french railways). We provide a conversationnal experience to our customer on our website, Messenger, Google, WhatsApp, Business Chat and Alexa. Our customer can book a train ticket directly with our bot.
Sophie is researching chatbots for more than four years and is a partner of Paixon GmbH - the Zurich company for the strategic support and implementation of Chatbot projects. In addition, Sophie is the founder of ai-zurich and supports the AI for Business Community in Zurich and in the DACH area. With ai-zurich, Sophie organizes regular Meetups and Conferences about AI for Business. ai-zurich is the community for AI for Business in the DACH area.
Hans van Dam founded Robocopy to make chatbots and voice assistants more helpful, natural and persuasive when talking to users. He trains future Conversation Designers in the Conversational Academy and ensures they understand technology, psychology and copywriting.